Hi Guys,
Important: Please Read Carefully About Connection Issues and What to Do! We understand that connectivity issues can be frustrating, but we’ve made sure to have systems in place to minimize any disruption to your game. It’s important to note the difference between the two types of connectivity issues you might encounter and how we handle them. Please take a moment to read the details below to understand what to do if you lose connection during a game:
Lost Connection During a Live Game?
Don’t stress! We’ve got you covered. If you lose connection during a live game, your bets will stay in play, and the game will continue without disruption. When you reconnect, any winnings will be automatically credited to your account.
For Blackjack players, we use “Basic Strategy” to ensure your game is completed fairly, making the optimal move based on your hand and the dealer’s up-card. In Gold Tier Blackjack Games, the system will automatically Hit on 11 and under, and Stand on 12 and above. This guarantees a fair outcome for both you and any back bettors.
Lost Connection While Playing a Casino Game?
No worries! Your game’s outcome is saved, and once you reconnect, you can pick up right where you left off. Any winnings will be reflected in your balance.
Still facing issues? Try clearing your cache and cookies, as this can help resolve many connection problems. If the issue persists, don’t hesitate to reach out to us. We’re here to assist and get you back to enjoying your games!
Let us handle the technical stuff, so you can focus on having fun!