We understand that some players are experiencing issues.
We are working to resolve it as soon as possible.
Your account and funds are safe.
We apologize for the inconvenience and will keep you updated here.
We have been advised that Customer Services is now live. They will likely be very busy, but should be available should you need to reach out to them.
How long is CHAT going to be down? My $400 deposit from 2 days ago didn’t register (I have crypto receipts on my end). Is there a number I can call?
Live chat should be coming on line very soon if it already isn’t.
Transactions are however being worked on, so likely there is nothing they will be able to advise other that to be patient.
It’s not yet, but thanks.
Okay, thanks for the update.
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Does this also impact weekly vip offer delivery? I got a message saying an offer is dropping to my account, but nothing new is showing up on my bonus page. Just want to check if the site issue is causing the delay. Thanks.
Yes, this would also be impacted.
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Do I expect to receive in bonus session later this week? Or I need to reach out to representatives? Or maybe it won’t work this time? Thanks
You can speak to CS, but we would just assume everything is running late due to the issues we had.