Can any moderators or customer service reps tell me why the option to chat with an agent 24/7 is no longer available? Not only do I have an urgent reason to speak to an agent about my account, but that also happens to be the only realistic and efficient way for me to do so. I need to speak to an agent ASAP . It’s not an option for me to do so publicly on this topic without giving out my private account security information. What I need help with is not just a general question I just require help on adding something to my account .
Thank you .